Support

We read every message.

Email support@homerange.app and tell us what happened. It helps to say which device you were using.

Signing in

Home Range has no passwords. On the sign-in page, enter a parent’s email and type in the six-digit code we send. A code works for ten minutes. If it doesn’t arrive, check your spam folder, then ask for another.

Adding a device

Sign the new device in with a parent’s email, then say who uses it: one person, or the whole family. A parent can also show a code for a new device in Settings, under Devices, without waiting for an email.

Forgotten PIN

The other parent can set a new PIN for you in Settings. If you are the only parent, email us from the address you sign in with.

Connecting ChatGPT or Claude

Home Range can be added to an AI assistant so you can add chores or check on the day by asking. See the connection guide. You can disconnect an assistant in Settings, under Devices.

Deleting your family

In Settings, open “Delete this family” at the bottom and type the family’s name. Everything is removed immediately and cannot be recovered. If you can’t sign in, email us from a parent’s address and we will delete it for you.